Delivery Information

Delivery time

For products that are in stock with us or in our external warehouse, the delivery time is 1-2 days.
Also for products sent directly from our suppliers to our customers, the delivery time is only 1 to 2 days.
(If in stock!)

The average delivery time is generally 3 to 5 working days for items that are not in stock with us, but with our supplier (s).
The items you have ordered that are not in stock are in some cases first transported by our suppliers from abroad to our warehouse in the Netherlands. Some other items can sometimes be delivered quickly.
This is legal and no so-called "gray" import! Our products also comply with Dutch requirements regarding safety and the like.

Order procedure

You can find the products in the following categories. Then choose the products you want to purchase by clicking on the shopping cart button.
If you want to purchase more than 1 item, click on "Continue shopping".

If your shopping cart is filled as desired, select the desired shipping method and click on "checkout".
Enter your name and address details now and choose a payment method.
Optionally, you can enter a user name and password so that your details will automatically be entered in a subsequent purchase (this is optional). Click on "Next"
Check your order and address details.
Click "Next" (to pay via iDEAL, PayPal, or prepayment) and your order has been placed. You can then also print your order.

Payment options and conditions

We deliver our articles throughout the Netherlands and Western Europe
For processing orders in the Netherlands we currently offer the following payment / shipping options:

    Ideal, the most used and secure payment method
    PayPal with extra possibility to pay with a credit card (Note: administration costs apply)
    Transfer payment in advance (Total amount of order + shipping costs)

Shipping multiple items can of course be combined in one order to save postage costs!

Collecting is not always possible, i.v. with the fact that certain items can only be sent from a warehouse that is located at another location.
Certain items can only be shipped directly from a supplier!
Here you can not be picked up here!
The size and weight of the items are also important for the pick-up address.
Do you want to pick up, please contact us in advance about the possibilities and to possibly make an appointment.

Shipping costs

Unfortunately, we do not escape the calculation of shipping costs!

Good news, however, is that with an order of more than 100 Euro, no shipping costs are charged. Only for The Netherlands!

Shipping costs calculated on the basis of shipping PostNL with Track and Trace and with increased liability, so more security!
(Note: New rates as of December 1, 2009)

Packages are shipped in proper sturdy packaging.

Shipping rates for the Netherlands:

With a total weight per order of 0 to 30 Kg. - 6.95 Euro

All prices include 21% VAT.
Payment and Delivery

Orders are only delivered after payment via Ideal, PayPal, or prepayment.
It is also possible to pick up the articles in (provisional) Papendrecht, but only by appointment!
Pickup address may be elsewhere when it comes to large shipments!

Orders will be sent as soon as possible after receiving your payment. If ordered items are not in stock, we will let you know as soon as possible after looking at possible alternatives.
Legal disposal fee

From 1 January 1999, a new statutory regulation came into effect for the environmentally sound processing of old electrical appliances. When purchasing these items the "disposal fee" is paid by Portkeys-Europe. All mentioned prices are therefore including the disposal fee due.