Privacy Policy

About our privacy policy


Portkeys-Europe cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Portkeys-Europe. The starting date for the validity of these conditions is 31/05/2018, with the publication of a new version, the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy. About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.


Webshop software


Our webshop has been developed with Opencart software. Personal data that you make available to us for the benefit of our services will be shared with this party. Opencart has access to your data to provide us (technical) support, they will never use your data for any other purpose. Opencart is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. Opencart uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.


Web hosting


We take web hosting and e-mail services from MK4Design. MK4Design processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. MK4Design has
appropriate technical and organizational measures taken to prevent loss and unauthorized use of your personal data. MK4Design is required by virtue of the confidentiality agreement.


We use the services of MK4Design for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures and to prevent misuse, loss and corruption of your and our data as much as possible. MK4Design does not have access to our mailbox and we treat all our email traffic confidentially.


Payment processors

We use the ING platform to handle a (part of) the payments in our web shop. ING processes your name, address and residence details and your payment details such as your bank account or credit card number. ING has taken appropriate technical and organizational measures to protect your personal data. ING reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of ING's services for which they engage third parties. ING will not retain your data for longer than permitted by the legal terms.


Purpose of data processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time, other than at your request, we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.


Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases, Portkeys-Europe can be held on the basis of a legal obligation to share your data in connection with government sci- ential or criminal investigation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we send to you
have commissioned. Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.


Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.


Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.


Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.


Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.


Right of objection and other rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of Portkeys-Europe. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or pro fi le. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.


Cookies

Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement.


Changes to the privacy policy


We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.


Contact details

Portkeys-Europe
T: +316 455 42 446
E sales@portkeys-europe.com